Shipping Policy

1. Overview

Musės Shop is a marketplace with independent sellers. Each seller is responsible for packing and dispatching their own items. Shipping times, costs, and carriers therefore vary by seller and are displayed on each product listing and at checkout.

2. Order Processing Time

Most sellers dispatch within 3–5 business days of payment confirmation. Some items — particularly custom fly patterns or limited-edition hand-tied flies — may require additional preparation time. Estimated dispatch times are shown on each listing. During high-demand seasons (e.g. spring hatch period, Christmas), please allow extra time.

3. Shipping Methods and Costs

Shipping costs are calculated at checkout based on your delivery destination and the seller's configured shipping rates. The available methods and estimated costs are shown before you confirm your order. We encourage sellers to offer tracked shipping for all international orders.

4. Delivery Estimates

• Lithuania & Baltic States: 2–4 business days after dispatch
• European Union: 5–10 business days after dispatch
• International (non-EU): 10–21 business days after dispatch

These are estimates only. Actual delivery may vary due to carrier capacity, customs processing, and public holidays.

5. Tracked Shipping

Where a tracking number is provided by the seller, it will be included in your dispatch confirmation email. You can use it to monitor your delivery on the carrier's website. We recommend choosing tracked shipping for high-value orders.

6. International Orders — Customs and Duties

For deliveries outside the EU, customs duties, taxes, and import fees may be charged by your country's customs authority. These charges are outside our control and are your responsibility to pay. We recommend checking your local import regulations before placing an order.

7. Undeliverable Packages

If a package is returned to the seller because it was undeliverable (e.g. incorrect address, uncollected from customs), we will contact you to arrange re-dispatch. Additional shipping costs may apply.

8. Lost or Damaged in Transit

If your order has not arrived within the estimated delivery window or arrives damaged, please contact us at support@muses.lt with your order number. We will liaise with the seller and carrier to resolve the issue. See also our Refund Policy.